SHIPPING

Lisa Eisner Jewelry charges a flat shipping rate of $25 per order. All orders are shipped via FedEx. Please contact us at studio@lisaeisnerjewelry.com for overnight shipping or international orders.

As we are a small custom business, please allow 2-3 business days to process your order. Please note FedEx Express typically takes 2-3 business days from date of shipment.

Lisa Eisner Jewelry is not responsible for any missed packages, lost deliveries, etc.

RETURN POLICY

Though we try our best to accurately represent our products, we understand that sometimes a piece may not look or fit as expected. All sales are final, however we will accept unworn jewelry FOR STORE CREDIT ONLY provided return is initiated within 48 hours of confirmed delivery date, and provided items are returned in their original condition within 7 calendar days of delivery.

Items that have been worn, used, or altered in any way will not be accepted for store credit. Store credit will be processed after the jewelry has been received and inspected by the studio. You will be issued a email confirmation once the credit is processed.

We DO NOT offer refunds at this time.

To initiate a return, please contact studio@lisaeisnerjewelry.com within 48 hours of delivery, and further instructions will be provided.

RETURN SHIPPING

Buyer pays all return shipping costs unless jewelry arrived defective or an error was made by Lisa Eisner Jewelry, and we recommend insuring items for up to the value of the returned item/s. All prior shipping costs are non-refundable.

REPAIRS

If your jewelry should need repair, please contact the studio at studio@lisaeisnerjewelry.com and we will be happy to help. Depending on what needs to be done, repairs can take some time. We will do our best to give you an estimate of timing/cost once we have assessed.

Jewelry requiring repair due to no fault of the owner, will be repaired at no cost.